Fix You WebIRESS Problems Fast

The webIRESS platform is one of the most common online share and CFD platforms in Australia. WebIRESS is utilized by many of the major on-line stockbrokers including, Comsec, Etrade, and Bell Direct, however like all on-line platforms a few traders may experience technical hiccups when initially logging in. Examples of the more common technical problems that you could come across along with simple solutions are outlined below.



By far the most typical technical issue encountered by new webIRESS traders is usually known as the "ticking clock error" this is simply and endlessly ticking clock that appears on your browser together with the terms "installing software please wait", however, regrettably for many the wait is endless. The "ticking clock error" is a widespread problem and with a simple resolution, this problem occurs because Sun Java 1.4 or better has not been installed. The problem can frequently be resolved through a quick Java update, or new installation from the Sun Java web site. In some circumstances a recent version of Java may have been installed yet this problem still occurs, often this is due to a pop up blocker or anti virus software program stopping your computer from accessing "webdf.iress.com.au" and Port 6080 or 80, this is usually corrected by allowing your firewall or anti virus software to access "*.iress.com.au" and port 6080 or 80. As a precautionary measure you must always clear your browsers cookies and temporary internet files prior to making any alterations to make sure that your old settings are completely deleted.



Most webIRESS problems are associated with Java or the security settings on your PC, however on occasions problems might arise because of your internet connection or LAN firewall settings. Testing connectivity to the webiress server is simple and should be done if you are unable to resolve you connection problems through the installation of Java or firewall and anti virus permission changes. An easy telnet connectivity test can easily be run by following the directions below:



1. Go to "Start" > Run or open a DOS command window.

2. In the Run dialog box or at the DOS prompt, type: telnet web.iress.com.au 6080

3. Press Enter.



A Telnet window opens with the message "Connecting to web.iress.com.au…"



If the link is successful, the Telnet message will disappear leaving a flashing block or cursor in the top left corner of the Telnet window.



If a link cannot be made it is advisable to contact your ISP or system administrator as it is likely that ports 6080 or 80 are being blocked by your firewall.



These are some of the most widespread webIRESS problems, if after trying the above solutions you’re still unable to resolve your webIRESS connection problem you should speak to your CFD broker who will be able to conduct more sophisticated webIRESS troubleshooting.